Cancellation and deposit terms

Deposit

A deposit of 50% of the session price is payable when you book. It confirms your time and is part of the session price. The balance is paid at the session.

Cancelling or rescheduling

• 24 hours or more notice: you can cancel or reschedule without charge.
• Less than 24 hours notice: the deposit is not refunded.
• Up to three changes are accepted (cancellations or reschedules, each with at least 24 hours notice).
• More than three changes, or repeated rescheduling within 48 hours of your session: an invoice for 50% of a 1-hour session ($60) applies.

Clinic cancellations

If I need to cancel, I will offer you a new time or a full refund of your deposit.

Refunds

Approved refunds are returned to the card or account used to pay, usually within 10 business days.

Your rights

Nothing in these terms limits any right you have under the Australian Consumer Law.